Alternative Dispute Resolution (ADR)

Motor Industry Code of Practice Donald Mackenzie Ltd is part of the Motor Industry Code of Practice and is committed to maintaining high standards covering new cars and service and repairs. Subscribing to Motor Codes demonstrates our commitment to operate as a responsible company. Motor Codes can provide CTSI certified Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute in relation to service and repair. Full details can be seen at https://www.gov.uk/government/publications/alternative-dispute-resolution-for-consumers